Refund policy

At Arcaico, we strive to ensure our customers are fully satisfied with their purchases. If for any reason you need to return or exchange an item, we are here to help. Please review our return and refund policy below for complete details.

Returns

We accept returns for both defective and non-defective products under the following conditions:

Product Condition: Items must be in new and unused condition, including all original packaging and accessories.

Return Window: Items must be returned within 14 days from the date of delivery.

To initiate a return, please contact us at support@arcaic-o.com with your order number and details about the item(s) you wish to return.

Return Address: 331 West Wilson Avenue303, Glendale, California 91203 ,United States

Exchanges

If you wish to exchange an item for a different size, color, or product, the original item must be returned under the same conditions as outlined above. Once the return is received and processed, you may place a new order for the replacement item.

Return Method and Fees

Return Method: Returns must be sent via mail to the address provided above.

Return Label: Customers are responsible for obtaining and covering the cost of the return shipping label.

Restocking Fees: No restocking fees will be applied to returns.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed within 10 business days to the original payment method.

Order Cancellations

If you need to cancel your order, please contact us at support@arcaic-o.com within 24 hours of placing the order.

For any additional questions or concerns, feel free to reach out to us at support@arcaic-o.com. We’re here to assist you!